Terms of Service & Privacy Policy

Terms of Service for Communication with Property Owners

By engaging Muskoka Cottage Management and entering into a Service Agreement, you agree to the following terms regarding communication and information sharing between us.

1. Communication Channels

Muskoka Cottage Management communicates with property owners via:

  • Email: Primary method for sharing updates, reports, and requests.

  • Phone/Text: For time-sensitive or urgent matters.

  • Client Portals/Software: Any software platforms used for reporting, scheduling, or other operational updates will be outlined in your Service Agreement.

2. Owner Notifications

Owners will receive communications regarding:

  • Property updates (e.g., maintenance needs, guest issues, booking performance).

  • Financial updates, including statements, invoices, and expense reports.

  • Notifications related to changes in services, policies, or market trends.

  • Marketing and occupancy insights to improve property performance.

3. Response Expectations

Muskoka Cottage Management aims to respond to owner inquiries within 1 business day. Urgent matters will be prioritized and addressed as quickly as possible.

4. Changes to Communication Terms

We reserve the right to adjust our communication methods and frequency. Property owners will be notified of significant changes via email.

5. Contact Information

It is the owner’s responsibility to provide accurate contact details and promptly update us if their contact information changes.

Privacy Policy for Property Owners

Muskoka Cottage Management is committed to protecting the personal and business information of our property owners. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We collect the following types of information from property owners:

  • Personal Information: Name, email address, phone number, and mailing address.

  • Property Details: Address, photos, descriptions, and property specifications.

  • Financial Information: Banking details for payments, invoices, and other financial transactions.

2. How We Use Your Information

Your information is used for:

  • Managing your property, including bookings, guest communications, and maintenance coordination.

  • Providing financial reports, tax documentation, and statements.

  • Communicating about property updates, performance, or operational changes.

  • Complying with legal and tax obligations.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except:

  • Service Providers: For example, cleaners, maintenance contractors, and tax professionals who require your information to perform specific services.

  • Legal Obligations: When required by law, such as providing information to government authorities.

4. Data Security

We implement security measures to protect your personal and property information. These measures include encryption, password protection, and secure data storage.

5. Owner Rights

As a property owner, you have the right to:

  • Request access to the information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request the deletion of your information, subject to legal and operational constraints.

6. Retention of Information

We retain your information only for as long as necessary to provide our services or as required by law. Once no longer needed, your information will be securely deleted or anonymized.

7. Changes to Privacy Policy

We reserve the right to update this Privacy Policy. Property owners will be notified of significant changes via email. Continued use of our services constitutes acceptance of the updated policy.

8. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
Email: contact@muskokacottagemgmt.com